Service & Maintenance

Support

Service & Maintenance

Intelligent Concepts for Service, Maintenance and Support

The Dürr Austria GmbH motto is not only reflected in the realisation of complete system solutions in tunnel and traffic safety systems, but can also be seen in our system guarantee, fault rectification, maintenance, services and support.

Today’s systems demand around-the-clock availability to ensure the safety of road users, and we guarantee reliable support with fast and efficient rectification in case of a fault.

Dürr Austria offers a highly qualified service team with extensive cross-system know-how as well as consistent, object-oriented, comprehensive solutions with structures enabling fast reactions and fault rectification.

Our 24-hour service is available if required according to requirement profile and SLA, including remote fault diagnosis and resolution, telephone fault resolution assistance, remote maintenance and on-site fault resolution.

The structure of our service organization allows us at any time to meet the usual requirements profiles in terms of fault acceptance, troubleshooting, maintenance, service and support.

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